Common Queries

Frequently Asked Questions

You will find answers to about our solutions and services and learn more about our offerings in EV space. Please feel free to contact us if you don't get your question's answer in below.

We offer a range of digital solutions including EV charging, battery swapping, EV fleet management, smart charging with load management, park n charge, and roaming. Apart from this, we offer EV charging station deployment and Support services. 

ElectreeFi has been the largest CMS Provider in India right now. Our platform has more than 6000 Chargers hosted which is the largest in India. These are directly hosted on our platform. This number would go up as more and more CPOs join us using roaming. Some of the largest CPOs namely IOCL, CESL, BESCOM, HERO MOTORCORP etc use the ElectreeFi Platform to manage their charging infrastructure.

Our CMS Solution has many features and distinctions that the other providers currently do not have. Some the same are as below: 

  1. Largest in terms of number of chargers 
  2. More than 2 million Charging Transactions have happened on the platform which speaks about the reliability and the maturity of the platform. 
  3. The only Platform in India and perhaps globally, offering both EV Charging and Battery Swapping in a single platform. 
  4. Only EV Charging Solution in India to implement regulatory price policies of the State Government like the DERC Policy. 
  5. First platform in India to support Smart Charging with Grid Load Management and Local Load Management. 
  6. Largest number of EV users using our platform. 
  7. Revenue split for a Charging Station to different parties with immediate settlement. 
  8. UPI integration with 3 hours TAT for money settlement. 

We offer EV chargers, End-to-end charging station installation and setup, Operation and maintenance (O&M), EV charging accessories, Payment solutions, and EV fleet hub services.

ElectreeFi provides around-the-clock, year-round support to ensure you have the best possible experience with our services. Our 24/7/365 EV call support covers all aspects of electric vehicle (EV) charging and related services. Whether you have a question about charging station operations, need assistance with our CMS platform, or require help with any other EV-related issues, our dedicated team is available at any time to assist you.

We offer comprehensive EV consulting services tailored to meet the needs of individuals and businesses looking to transition to electric mobility. Our expert consultants provide strategic advice and insights on a wide range of topics, including infrastructure planning, technology integration, regulatory compliance, and cost optimization. We work closely with clients to assess their unique requirements and develop customized solutions that maximize the potential of their EV initiatives.

ElectreeFi’s star product is our EV Charging Platform with advanced roaming capabilities, making us one of the largest aggregators in the EV charging domain. We have completed over 10 roaming integrations, providing unmatched experience and expertise. Our platform is tailored for the Indian market with unique features such as charging slot reservations and local payment options.

We are also focusing on battery swapping technology, a pioneering area with global potential, and while full realization may take time, it remains a key area of interest for our growth.

ElectreeFi offers a comprehensive and reliable e-mobility experience with over 75,000 satisfied users and more than 80,000 app downloads. Our platform has facilitated over 2 million transactions, showcasing our consistent and high-quality service. Choosing ElectreeFi means opting for a trusted, user-centric platform that prioritizes your e-mobility needs.

ElectreeFi operates from offices in India and the UAE. Our India office is at A, AWFIS, Plot No 27A, Sector-62, Noida, Gautam Buddha Nagar, Uttar Pradesh 201309, and our UAE office is at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Yes. ElectreeFi has an office in Dubai, U.A.E. at Meydan Grandstand, Nad Al Sheba, and our cloud-based platform can be deployed for operators in the region. Please use the details on our contact page to discuss requirements for the Middle East market.

Yes. Our platform works across over 70,000 EV charging points in India and is integrated with 48 different charger OEMs. We have over 7 years of experience working with the EV ecosystem.

Yes. Our IoT-based charging management cum monitoring solution is built for charge point operators. The cloud-based platform communicates with charger hardware through the OCPP protocol and provides reporting and advanced analytics across your network.

Yes. Our cloud-based EV fleet tracking and management solution offers real-time vehicle tracking, digital footprints of each journey, deployment location management and driver management. We also offer EV Fleet Hubs, dedicated charging stations that let fleet owners build their own infrastructure rather than depending on public charging.

Yes. Our EV charging station payment solutions let the driver select a connector, specify the amount of charge required and pay directly to the Charging Point Operator, after which the charging session starts automatically.

We provide end-to-end EV charger station installation and setup, including expert consultation, prime location selection for maximum return on investment and charger selection assistance. Whether you are an individual entering the charging business or an organisation expanding existing infrastructure, we offer one-stop solutions.

Yes. We offer a comprehensive range of high-quality EV chargers for individual EV owners, commercial property owners and fleet operators, along with a range of EV charging station accessories to complete and safeguard your setup.

Yes. Our battery swapping cum monitoring solution runs on a cloud-based service and operations platform, and is designed for battery charging station operators, battery swapping outlet operators, EV owners, utilities and battery OEMs.

Yes. Our roaming solution provides interoperability so drivers can access multiple charging networks with a single account and payment method, with consolidated invoices for billing and real-time monitoring for operators.

Yes. We offer AMC and CAMC support, 24/7 call support, and field support covering scheduled preventive maintenance, predictive maintenance and breakdown maintenance, so your charging infrastructure keeps running at peak efficiency.

Our platform interacts with charger hardware through the OCPP protocol, and we work with OCPI for roaming between charging networks. Using open standards keeps your charging infrastructure independent of any single hardware vendor.

Yes. Our EV consulting services cover strategic roadmap development, feasibility studies and end-to-end EV station implementation, helping you build an e-mobility roadmap for your organisation.

Yes. Our Park n Charge solution integrates parking and charging facilities into a single experience, and EV Trip Assist helps drivers plan long-distance journeys with optimal route planning based on the charging stations available along the way.

For business enquiries call +91-9711181070, Monday to Friday between 10:00 AM and 7:00 PM. For round-the-clock technical support call +91-7037037013, available 24×7×365. You can also email contact@electreefi.com.

ElectreeFi uses enterprise-grade encryption and cloud-based security protocols to protect all payment transactions and user data. Our EV charging management platform adheres to industry security standards and complies with data protection regulations across India and the UAE. All sensitive information, including transaction details and user credentials, is encrypted both in transit and at rest. We conduct regular security audits and updates to ensure your charging network and customer data remain protected against threats. For details on platform capabilities, explore our digital solutions.
Implementation timelines vary based on your infrastructure scale. For a single charging station, platform integration typically takes 1 to 2 weeks after charger installation. Our EV charger station installation and setup service includes end-to-end deployment, and for larger networks, we follow a phased rollout approach that begins with needs assessment and technical onboarding. Our team manages the entire process, including charger hardware configuration, cloud platform setup, payment gateway integration, and staff training. We aim to minimize downtime so your operations run smoothly during the transition.
Yes. Our support services team provides comprehensive onboarding and training for your operations staff, covering platform navigation, payment processing, troubleshooting, and reporting. Training is delivered both online and on-site depending on your location and network size. Our 24/7/365 EV call support team also provides documentation and video tutorials so staff can reference guides during daily operations. For ongoing learning, we host regular webinars whenever new features roll out.
Our EV charging management platform includes automatic failsafe features to handle connectivity issues. When a charger temporarily loses connection, transactions are queued locally and synced to the cloud once connectivity restores. Users are notified of charger status in real-time through our app, preventing wasted trips. Our 24/7/365 support team monitors network health and alerts you to outages immediately so field teams can respond quickly. We maintain detailed logs to help diagnose and prevent recurring connectivity problems.
ElectreeFi offers transparent, scalable pricing based on your deployment size and service tier. Our model typically includes a platform access fee, transaction charges, and optional maintenance contracts through our EV charging station O&M service. Setup costs cover initial charger installation, network configuration, and staff training. There are no hidden charges—we provide detailed cost breakdowns during the consultation phase. Our EV consulting services team works with you to develop a financial roadmap, and pricing scales as your network grows, ensuring cost efficiency at any stage.
Yes. Our platform is built to comply with different state regulations across India, including state-specific pricing policies. We monitor regulatory changes and roll out platform updates to keep your charging network compliant with local mandates. Our smart charging with load management solution integrates with demand response programs and regulatory frameworks. Our EV consulting team stays current on EV incentives, subsidy programs, and tariff structures by state, and guides operators through compliance requirements to ensure you capture all available benefits.
Yes. ElectreeFi integrates with 48 different charger OEM models across India. Our EV charger sales and charging station accessories services support multiple hardware brands, so you can connect existing chargers to our platform without replacing infrastructure. We also work with your existing billing, CRM, and accounting systems through API integrations so data flows seamlessly between platforms. Our technical team customizes integrations based on your infrastructure needs—reach out to our consulting services team to discuss your specific requirements.

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